Help CenterWe want to make trading with CTI safe, fair, and secure for everyone. Here's what you need to know about IP address tracking, devices, VPNs, and VPS usage.
🔷 IP Address Changes
We understand that your IP address can change, especially if you:
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Use a VPN,
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Trade while travelling, or
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Switch devices or locations.
✅ Good news: We do NOT ban accounts just because your IP changes.
❗ But: We monitor for suspicious patterns using IP, device, and behaviour data.
✅ Trading While Travelling Is Allowed, But…We understand that many traders travel or work remotely, and we support that flexibility! However, it's essential to keep CTI informed about your travel so your IP change doesn't get flagged by our system. |
🔷 Device Limits: Max 2 Devices Per Trader
To protect against account sharing or fraudulent activity:
✅ You may trade using:
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1 PC or Laptop, and/or
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1 Mobile Phone.
⚠️ You must get written approval in advance from our risk team if you wish to trade from more than 2 devices.
If you have a valid reason for using more than 2 devices, please email our support at support@citytradersimperium.com
🔷 Can I use a VPN or VPS?
You can use a VPN or VPS without any issues.
⁉️ Got More Questions?If you're in double, please contact support@citytradersimperium.com |