When do i complete KYC and what documents are required?

When you sign up, there is no KYC (Know Your Customer) process initially. However, we will require you to submit your KYC documents in the following situations:

• After passing the 2nd phase of the 2-Step Challenge.
• After passing the 1st phase of the 1-Step Evaluation (Instant Funding).
• When you request your first reward from the Direct Funding Program, as there is no challenge or evaluation phase for this program.

Accessing your verification section

Completing the KYC with CTI is done through our third-party software, SumSub. This process can be easily completed from within the Client Dashboard by following these steps:

• Click on the 'Profile Settings' tab, scroll down, then select 'Verify.'
• Follow the verification steps requested by SumSub and complete the verification.
• Once your documents have been successfully verified, you will receive an email notification confirming the successful verification.

Note

The verification process typically takes just a few minutes to complete. If there is an issue with your verification or if your documents are rejected, please contact our customer support team for assistance in resolving the matter.

Documents required for verification

While going through the KYC process, you must provide all of the following documents.

1. Email Verification: to verify the email that you provided us is a legit email.
2. Proof of ID: National ID, Passport, or Driver’s License, provided it is valid and has an expiration date of more than 3 months.
3. Proof of Address: A recent Utility Bill, Bank Statement, Internet Bill, or Government Official Document dated within the last 3 months.
4. Live Selfie with ID: Take a live photo of yourself while holding your ID for verification of the documents that you provided.

Once you have successfully uploaded your documents, the status of the verification tabs will change to completed and verified.

Note

Please be advised that if any of your documents are declined, you will be notified via email with an explanation for the rejection. You will then be able to proceed and re-upload your document.

Should you encounter difficulties uploading the documents, please feel free to forward them to support@citytradersimperium.com, and we will upload them manually for you.