Help CenterOnce the client gets access to the trading dashboard and at least one transaction has been executed on the funded account, the client must refrain from disputing the payment or initiating any chargebacks.
This agreement is binding from the moment of the first transaction and is enforceable under the terms and conditions the client signed up to.
Disputing a payment while having an active account with CTI
In the event that a client initiates a chargeback or dispute while having an actively funded account, CTI reserves the right to suspend all accounts associated with the client until the client compensates CTI for the full amount of the disputed fee in cryptocurrency.
Should the client win the chargeback or dispute, CTI reserves the right not to restore the disputed funded account at any future date.
If a client desires to reestablish their relationship with CTI at a future date, the client is required to settle the full amount of the previously disputed funded account fee, in addition to the fee for any new account in cryptocurrency.
This measure is in place to prevent any further instances of unjustified chargebacks and to cover administrative fees associated with such chargebacks.
The client will not be allowed to make any future transactions using card payments.