Help Center
There is no KYC (Know Your Customer) process initially when you sign up. However, we will require you to submit your KYC documents in the following situations:
- After passing the 2nd phase of the 2-Step Challenge; or
- After passing the 1st phase of the 1-Step Challenge; or
- After passing the 1st level of the Instant Funding; or
- When an affiliate request their first referral commission reward
- When you request your first reward on the 1st level of the Instant Funding Pro
(as there is no challenge or evaluation phase for this program).
Accessing your verification section
Completing the KYC with CTI is done through our third-party software, SumSub. This process can be easily completed from within the Client Dashboard by following these steps:
- Click on the 'Profile Settings' tab, scroll down, then select 'Verify'.
- Follow the verification steps requested by SumSub and complete the verification.
- Once your documents have been successfully verified, you will receive an email notification confirming the successful verification.
Documents required for verification
While going through the KYC process, you must provide the following documents:
- Email Verification: Verify that the email that you provided us is legitimate.
- Proof of ID: National ID, Passport, or Driver’s License, provided it is valid and has an expiration date of more than 3 months.
- Proof of Address: A recent Utility Bill, Bank Statement, Internet Bill, or Government Official Document dated within the last 3 months.
- Live Selfie with ID: Take a live photo of yourself while holding your ID to verify the documents that you provided.
Once you have successfully uploaded your documents, the status of the verification tabs will change to completed and verified.
Please be advised that if any of your documents are declined, you will be notified via email with an explanation for the rejection. You will then be able to proceed and re-upload your document.
Should you encounter difficulties uploading the documents, please feel free to forward them to support@citytradersimperium.com, and we will upload them manually for you.